Frequently Asked Questions
- Will my membership renew automatically?
- How do I Stop email notifications?
- How can I delete my account fully (not only deactivate)?
- How can I upgrade my account/become a premium member?
- Moderation Policy
- How do I change my age and/or username?
- How can I change my location, and how does it work?
- How do I create an account?
- What type of photos are acceptable on Nextlove?
- How to contact customer service? click here
General
- What does 'Featured users' mean?
- How can I change my location, and how does it work?
- What does "Block a user" mean?
- How do I block a person?
- How do I unblock a person?
- I’m experiencing site issues. What do I do?
- How do I clear cache and cookies?
- How do I change my age and/or username?
- I can't pay/ Card gets rejected
- Fake profiles
My account
- How can I change my email address?
- How can I change my password?
- How can I change my profile information?
- How can I change my Sex/Orientation?
- How do I deactivate my account?
- How can I delete my account fully (not only deactivate)?
- How can I change my online visibility?
- How can I change my search visibility?
Payments
- Do I have to pay to use the site?
- How can I upgrade my account/become a premium member?
- Which payment methods can I use?
- Is my membership a monthly payment?
- Is my payment secure?
- Will my membership renew automatically?
- Did you experience issues whilst trying to purchase a membership?
- How do I request a refund?
- Paid but didn't get premium (Neteller/ApplePay/GooglePay)
For Media inquiries, please click Here
Nextlove Ltd.
The Hub Workspace
Triq San Andrija
San Gwann SGN 1612
Malta
The Hub Workspace
Triq San Andrija
San Gwann SGN 1612
Malta
