In order to being able to assist you the best way, we'd like you to include the following in your email:

1. Did you receive an error message when you attempted your purchase? If so, did it appear on our service or on the bank’s website, and what did the error say?

2. What bank issued the card you are attempting to purchase?

3. Is your credit card authorized for international/online purchases?

4. Please note that all of our premium purchases withdraw the appropriate funds in one lump sum. Did your card contain appropriate funds for such a transaction?